Refund policy

📜 Return & Refund Policy – Kumari Legacy

In accordance with Article L221-18 of the French Consumer Code, you have a legal period of 14 days from receipt of your order to exercise your right of withdrawal.
Kumari Legacy extends this period commercially: you actually have 30 days from receipt of your order to return an item to us and request a refund.
✅ Returns accepted for 30 days (beyond the legal minimum of 14 days)

2. Custom creations

Personalized or made-to-order creations (adjusted bracelets, wire-wrapping pieces, micro-macramé, or any other specific order) are not eligible for the right of withdrawal.

Any customer validation via photo or video constitutes final acceptance. After validation, no refund or exchange can be accepted, except in the case of a proven major defect.

(In accordance with Article L221-28 of the French Consumer Code: no withdrawal is possible for goods made to the consumer's specifications or clearly personalized).

3. Deposits and reservations

Deposits paid to reserve items (minerals, jewelry, or creations) are final and non-refundable. In the event of cancellation by the customer, the deposit will remain with Kumari Legacy.

4. Return conditions

To be accepted, any return must meet the following conditions:

The product must be intact, unworn, and undamaged.
The product must be returned in its complete original packaging (box, label, information card, any accessories).
Any incomplete, damaged, dirty, or depreciated product cannot be refunded.

5. Refund terms

After receiving and inspecting the returned items, we will confirm by email whether your refund has been accepted or refused.

If accepted, the refund will be made via the original payment method within 14 business days.
If refused (non-compliance with the conditions above), no refund will be possible and the product may be sent back to you at your expense.

✨ We always do our best to find an amicable solution. If you have any doubts or questions, feel free to contact us before returning a product.